Agency Department of Corporate and Digital Work unit Agency Business Systems - Justice and General

Development Government

Job title Systems Support Officer Designation Administrative Officer 5

Job type Full time Duration Ongoing

Salary $93,674 - $98,332 Location Darwin

Position number 32895 RTF 360501 Closing 17/11/2026

Contact Officer Miranda Collier on 0400 912 523 or [email protected]

About the agency https://dcdd.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=360501

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer.

For more information about applying for this position and the merit process, go to the OCPE website. Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans,

go to the OCPE website.

Primary objective

Provide expert technical advice, information, solutions and support to end-users of disparate client agency information business systems, applications and software.

Context statement

Agency Business Systems - Justice and General Government (ABS-JGG) manage client agencies’ core business digital systems through their life cycle from strategy to design,



development, release and deployment, operational delivery, maintenance, support and retirement

Key duties and responsibilities

1. Manage the resolution of incidents/service requests, ensuring users are kept informed of progress and/or impending changes
2. and accurate records are maintained within relevant information management databases.
3. Collaborate with support teams to resolve tickets, share information and enhance the teams’ overall knowledge base, including

supporting transitional service arrangements by learning new systems, applications and software planned for implementation within client agencies.
1. Undertake research and analysis to resolve problems, develop and test interim solutions and ‘workarounds’ to best meet end user

needs, providing evidence-based recommendations for their ultimate resolution.
1. Work closely with colleagues to resolve complex issues and/or end-user queries.
2. Establish, modify and document policies, procedures and processes to ensure continued service delivery.
3. Stay abreast of trends within areas of responsibility to ensure provision of quality and contemporary support and advice.

Selection criteria

Essential

1.



Well-developed knowledge and experience in system administration, support, and use of web systems.
2. Sound knowledge of ticketing systems, the Microsoft Office suite and Microsoft server and database software.
3. Demonstrated ability to organise and prioritise workloads with the ability to work under pressure.
4. Positive knowledge of current and emerging trends in information technology relevant to the delivery of business application

management.
1. Working knowledge of project management methodologies and business process improvement, particularly best practice

governance, risk management and evaluation.
1. Demonstrated knowledge of contemporary customer service principles and standards, including change management approaches.
2. Effective interpersonal, verbal and written communication skills, and demonstrated success cultivating productive working

relationships with people of diverse professional and cultural backgrounds.
1. Demonstrated work ethic and attitude which emulates DCDD values of Commitment to service, Innovation, Ethical practice,

Accountability, Impartiality, Diversity and Respect.

Desirable

1. Degree level tertiary qualification in a relevant discipline, e.g., ICT, Computer Science.
2. Relevant ITIL® qualification or similar certification.

Further information The selected applicant must consent to a probity check to confirm that they have no significant criminal history record or associations. A prerequisite for this check is permanent residency or Australian citizenship. Some out of hour’s work may be required.

📌 Systems Support Officer (Darwin)
🏢 NT Government - Department of Corporate and Digital Development
📍 Darwin