TEAM MANAGER MEMBER SERVICES – CLUB MARINE – MELBOURNE, VIC

As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.

Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.

The main objective of this role is to oversee a team in providing business level services to Club Marine's customers and partners, while ensuring the attainment of performance KPIs.

This role will supervise the handling of incoming calls and correspondence within service level agreements, adhering to compliance requirements and processes, also responsible for implementing strategic initiatives aimed at enhancing efficiencies to boost overall productivity.

About the role

- Translate strategic objectives into clear team goals and foster a culture of excellence
- Ensure operational activities meet service and compliance expectations within budget
- Host regular 1-on-1s, coaching sessions, and team meetings
- Leverage data to improve operational efficiency and guide business decisions
- Cultivate stakeholder relationships and enhance business outcomes
- Ensure regulatory, legislative, and internal compliance
- Develop product/service knowledge to maximise customer retention




- Serve as escalation point for service issues and complaints
- Lead, coach, and build high-performing teams with robust talent development plans
- Drive diversity, inclusion, and innovation

About you

- Qualifications in a relevant discipline and/or industry accreditations (desirable)
- Extensive insurance industry experience with ability to drive a customer service function
- Significant experience empowering and developing people and building talent pipelines
- Customer-centric mindset with proven behaviours
- Strong analytical and decision-making skills
- Excellent technology and systems knowledge
- Outstanding communication skills at all levels
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail,



tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our perks, visit the Allianz Careers site.

About our culture At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[email protected]’” or ’[email protected]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses: [email protected] | [email protected] | [email protected]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number.

Your security is our priority.

📌 TEAM MANAGER MEMBER SERVICES (Melbourne)
🏢 Allianz Australia Insurance
📍 Melbourne