This role is a Technical Administrative Assistant within the Building Department (City Planning, Safety and Amenity directorate). I t is classified at the Band 4 local government level and reports directly to the Municipal Building Surveyor .
The primary objective is to provide end-to-end administrative and coordination support to the Building Permits and Inspections (Bpi) team . You serve as the operational backbone for building surveyors and enforcement officers, ensuring that inquiries, statutory paperwork, investigations, and customer interactions run smoothly . Enforcement &
- Investigation Support:
Support the Building Enforcement Officer by liaising with residents and complainants .
Maintain both digital and physical registers for building complaints and investigations .
Draft formal incoming and outgoing correspondence regarding enforcement actions .
Coordinate the inspection calendar for site investigations .
Customer Service &
- Frontline Communication:
Act as a key point of contact for telephone and front-counter building inquiries from residents, builders, and external agencies .
Monitor and triage the daily team inbox,
re-directing inquiries to the appropriate technical officers .
Handle complaints or difficult/irate callers with diplomacy, empathy, and qualified de-escalation .
Records &
- Workflow Administration:
Process statutory building applications .
Maintain clean electronic and physical filing systems .
Compile data for monthly statistical reports covering investigation actions .
Assist with the council's ongoing digitisation of building services .
Decision-Making &
- Authority
Day-to-day Independence: You operate within established procedures to resolve routine administrative tasks, structure correspondence/spreadsheets, and handle client inquiries .
Escalation: Technical statutory decisions and formal approvals remain with the Municipal Building Surveyor and technical officers; you escalate non-routine or complex matters as needed .
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.