Job Description
Permanent part time role 22.5 hours Wednesday – Friday
Immediate start
Clerks Private Sector Award Level 3
Based in Hindmarsh, South Australia
Ideally 9am-5pm however adaptable times can be offered when required
There is now an chance for a part time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role you must have a high level of proficiency in client interactions and have experience in a customer facing role. As you will be situated on our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel and Word is a must.
The role also involves but is not limited to:
Responding proactively and professionally to inbound calls and emails
Welcoming clients and handling client enquiries efficiently
Gain understanding of our tests and test suites
Logging in and batching samples
Reporting results and various other functions using our Laboratory Information Management Systems (LIMS)
General reception duties
General filing and creation of documents for our Quality Management System
Proactively contacting clients
Offering assistance to clients who are using our digital technology platforms
Offering clients guidance on test suites and sampling materials
Creating invoices and assisting the Administration Manager
Tracking client interactions using our CRM