Sofitel on the Sunshine Coast is seeking a Senior Customer Service Officer to lead escalation handling, coach team members, and drive process improvements. You will manage complex inquiries, mentor staff, and help deliver exceptional service standards across all channels.
The role requires solid communication, problem-solving skills and experience with CRM systems. Join a supportive, high-performing team in a contemporary office on the Sunshine Coast.
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📌 Senior Customer Service Lead — Escalations & Coaching Gold Coast
🏢 Sofitel
📍 Gold Coast
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