At Nido Early School, we believe early childhood is a time of magic and discovery—for children and for the people who surround them. Our commitment to high-quality education is only one chapter of our story. At Nido, the spirit of lifelong learning lives in all of us—from our early schools to our support teams and everywhere in between.
As a Family Experience Lead at Nido, you will play a key role in leading a team of Family Experience specialists to deliver exceptional enquiry management and support for families starting out in their early education journey.
This role ensures that every call is handled with warmth, professionalism, and a deep understanding of Nido's commitment to quality early education and care. The Family Experience Lead is responsible for team leadership, performance management, and fostering a culture of service excellence that drives family engagement, conversion, and satisfaction.
The role :
️Lead and mentor a team of 5 Family Experience Specialists
️Drive high-quality, solution-focused family engagement
️Manage performance, KPIs, and team development
️Ensure service excellence, compliance, and call quality
️Strengthen family relationships and support seamless enrolment experiences
️Champion process improvements and knowledge sharing
Who you are :
️A people-first leader with solid coaching and mentoring capability
️An exceptional communicator and ability to build relationships quickly
️A problem-solver who thrives in rapid-paced environments
️Experienced in customer service, call centre leadership, or family-facing roles (desirable)
️Confident managing KPIs, performance metrics, and quality standards
Join Nido and help us deliver exceptional early childhood experiences—every call, every family, every day.
Every day matters. You matter.
HOW TO APPLY :
Nido Early School is a Child Protected Organisation. We have a zero tolerance to child abuse, and are committed to the safety, participation, and empowerment of all children. We are an equal opportunity employer and welcome all applicants._
📌 Customer Service Call Centre Manager Perth
🏢 Nido Early School
📍 Perth
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