We’re on the hunt for a proactive, motivated people-person to join our Customer Service team. At iFLY Downunder, our Customer Service team set the tone. You’re the first hello, the friendly voice on the phone, and the calm, capable person who keeps everything running smoothly.

What you’ll be doing :
Greeting guests and guiding them through the iFLY experience
Handling enquiries, reschedules, check-ins, and waivers
Using POS systems for sales, cash handling, and reconciliation
Staying organised, calm, and efficient in a rapid-paced workplace
Actively engaging with guests, problem-solving, and gaining feedback
Assisting with photos and videos for social media content
General front-of-house duties, admin, and keeping the space tidy

We’re looking for someone who :
Has outstanding people skills and can chat to just about anyone
Is confident, organised, and hardworking
Has excellent computer skills and a strong phone manner
Is comfortable working weekdays, evenings, weekends, and public holidays




Is happy to jump in front of a camera (or behind it) for social content
Has experience with POS or booking systems

Hours & Pay : Your hours will vary based on operational needs and may include mid-week shifts, evenings, weekends, and public holidays. You’ll be paid an hourly rate that includes casual loading, with additional penalty rates for Sundays and public holidays, in line with the relevant award or agreement.

Who we are : iFLY Downunder is proudly owned by xReality Group Pty Ltd , a global leader in immersive entertainment and operate under a licence agreement with the global “iFLY” brand.

Please submit a CV and resume.

Job Type : Casual

Pay: $32.31 per hour

Benefits :
Employee discount

Experience :
Customer Service: 1 year (preferred)

Work Authorisation:
Australia (preferred)

Location :
Penrith NSW 2750 (preferred)

Work Location: In person

📌 Customer Service Penrith
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