Duties and Responsibilities
Available to invoice back order reports (weekly)
Full back order reports (monthly)
Goods In
Customer phone calls
Processing payments
Processing of stock transfers
Inter company purchases
Customer credits
Processing invoices from transport companies
Customer pick ups
Processing DI buy backs
General ad hoc duties
Work closely other team members to ensure customer order processing, order amendments, requests and general enquiries are processed in a rapid, accurate and effective manner. :
Provide a personalised excellence of service specific to each customer’s needs.
Assist in developing systems and processes to improve service quality within the customer service team and customer base.
Liaise with manufacturing plants and sales staff on all issues and prospects.
Update customer material numbers in SAP.
Supply customers with requested documentation where requested. Certificates, product specifications, copies of invoices/delivery dockets, current price lists.
Manage customer credit blocks and liaise with Sales and accounts receivable in relation to these issues.
Communicate with warehouses & Pact support to gain information of ETA’s by request from the customer or proactively chasing information to avoid a delivery issue.
Conduct a customer first mindset within the customer service team ensuring to understand the customer individual needs and operating environment.
Proactively manage supply issues and work closely with account managers, planners and operations managers on all manufacturing delays, and develop an understanding of SOH dashboards.
Investigate, prepare and process customer credits and returns for customers within your in boxes.
Process debit notes for SLOB items and recharges.
Input pricing update sheets into SAP where applicable.
Investigate price discrepancies and liaise with account manager and Customer service Team leader to resolve issue for customer.
Follow up credit and pricing approvals.
Raise Master data and IT requests where applicable to maintain customer information in SAP.
Pallet Recharges and reconciliations
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