Company Description Avation is a growing technology-focused organization committed to delivering reliable solutions to its customers. The company emphasises high-quality service, responsive support, and continuous improvement of its systems and processes. Team members work collaboratively to solve complex challenges and enhance the customer experience. Avation values professionalism, accountability, and explicit communication, creating an environment where technical specialists can develop their skills and contribute to meaningful outcomes.

Role Description The Technical Support Specialist is a full time, on-site role based in Arundel, QLD. This role is responsible for providing front-line technical assistance to customers, including diagnosing and resolving hardware, software, and network-related issues. Day-to-day tasks include responding to support phone calls, and emails; guiding customers through troubleshooting steps; documenting issues and resolutions; and escalating complex problems to senior technical staff when necessary. The specialist will monitor system performance, maintain accurate records in support systems, and collaborate with internal teams to improve support processes and customer satisfaction.



This role requires a strong focus on service quality, clear communication with customers of varying technical levels, and a proactive approach to identifying recurring issues.

Qualifications
Ability to provide effective Technical Support and Troubleshooting across control systems, AV hardware, software, and network environments.
Strong Customer Support and Customer Satisfaction focus, with professional communication and service-oriented behaviour.
Solid Analytical Skills for diagnosing issues, interpreting logs, and proposing practical solutions.
Familiarity with control systems, remote support tools, and basic IT infrastructure (e.g., operating systems, networking fundamentals).
Relevant experience in AV control system is advantageous.
Previous experience in a technical helpdesk or support environment is preferred.
Ability to work in office in Arundel, QLD, manage priorities, and maintain accurate documentation of support activities.
Strong interpersonal skills, patience, and the ability to explain technical concepts in explicit, accessible language.

📌 Technical Support Specialist Arundel
🏢 Avation
📍 Arundel