Passionate about technology and problem-solving? Join our team as a hands-on Desktop Support Engineer, providing 2nd line technical support and delivering a outstanding experience for our customers. Your role
• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware Your skills and experience
• An in-depth knowledge and valuable understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.




• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange setting, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals
including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with

working hours
when needed
• BPSS
Cleared (Or equivalent at a country level)
• Good English communication skills; spoken & written

📌 Desktop Support Engineer Canberra
🏢 Computacenter
📍 Canberra