Optus is seeking a Manager in Service Operations to lead Service Centre teams, drive flawless customer service, and align operations with strategy. The role focuses on improving performance, policies, and governance in a agile, enterprise IT workplace.
You will mentor teams, implement ITIL practices across incident, request, problem and knowledge management, and partner with extended leadership to deliver measurable improvements while embracing diversity and versatile work options.
📌 Service Operations Manager Melbourne
🏢 Optus Enterprise
📍 Melbourne
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