Customer Service & Admin Assistant – Motorcycle Parts & Gear

Location

Geebung, North Brisbane

Work type

Full time, Monday to Friday

Pay

$65,000 – $70,000 + super, depending on experience

Selling points
Customer service and admin role, with variety every day
Monday to Friday, no weekends
Small team with a real path to a bigger role

About us

EasyR sells motorcycle parts, accessories and gear to riders all over Australia. We're mostly online, with warehouses in Brisbane, Sydney and Melbourne and a shop at our Geebung site. We're a small team, and everyone's work matters here.

The job

You'll look after our customers, whether they email, call or walk into the shop. You'll answer their questions, turn unhappy customers around, and handle the admin behind returns, exchanges and warranty claims. Now and then, when it's needed, you'll lend a hand in the warehouse.

What you'll do
Answer customer emails: questions, complaints and problems
Look after unhappy customers and sort out their problems
Serve customers in the shop
Answer the phone
Process returns and exchanges
Handle warranty claims with customers and suppliers
Process stock returns to suppliers
Look after our online reviews and reply to customers
Help keep orders on track,



fixing problems as they come up
Help with picking orders when needed

You'll suit this if you
Are good with people in person, on the phone and in writing
Stay calm and patient when a customer is frustrated
Are careful with detail: the right refund, the right part, the right customer
Are comfortable on a computer and pick up recent systems quickly. We'll train you on ours.
Don't mind getting hands-on in the warehouse when needed
Can work Monday to Friday, full-time

Bonus, not essential
You ride, or know bikes and gear
Retail, parts counter, dealership or customer service experience
Experience with Shopify or an ecommerce business

Not for you if

You don't enjoy dealing with customers. This job is mostly customers and admin, with a little warehouse help when needed.

What you get
$65k–$70k + super, depending on experience
Monday to Friday. Your weekends are yours.
Full training on our products and systems
A small business where good work gets noticed, and more responsibility follows

Pay: $65,000.00 – $70,000.00 per year

Perks:
Employee discount

Experience:
Customer service: 1 year (Preferred)

Work Location: In person

📌 Customer Service & Admin Assistant – Motorcycle Parts & Gear Geebung (Australia)
🏢 EasyR Australia
📍 Australia