This role is with CyberCX, part of Accenture. Looking after enterprise clients across Sydney and NSW, this role is 60% focused on Existing Accounts and 40% on Recent Business. The successful candidate have significant experience working with a variety Government clients and will have previous experience of selling services.

Key Responsibilities
Formulate, implement, manage and maintain high detailed account plans specific to strategic customer accounts
Identify, develop and implement opportunities & solutions for business improvement and strategic new business opportunities
Own your customers’ experience and journey from solution proposition through transition to delivery
Build strong, long-lasting relationships by partnering to understand client needs and preferences
Working closely with strategic customers to determine their present and future needs, and propose suitable solutions in order to maintain and grow revenue for CyberCX
Operate as the lead point of contact for account relationship matters in specified strategic accounts
Maintain exceptionally robust knowledge of CyberCX service offerings and present them with clarity, credibility and conviction
Respond to customer requirements,



including requests for quotes/proposals/tenders and customer workshops
Develop, coordinate and contribute to scoping of key tactical prospects, such as multi-practice RFPs and proposal artefacts for strategic accounts
Identify, develop and implement opportunities for business improvement and strategic new business opportunities
Assist with coordination and flow of executive briefings and workshops, as well as compilation of relevant minutes & actions
Participate in the production of high-quality client-specific solution materials, as well as collateral for executive briefings and client capability workshops
Actively collaborate across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers
Maintain up to date CRM records for nominated accounts
Resolve escalated customer issues and customer complaints regarding sales and service
Update and prepare sales reports for management as required
Mentor and coach less experienced members of the Customer Sales team, if required

📌 Cybercx Strategic Accounts / Sales Director Sydney
🏢 Accenture
📍 Sydney