Guest Services Agent / Front Office Receptionist – Casual
Quest Campbelltown | Campbelltown, Sydney NSW
About Us
Quest Campbelltown is part of Quest Apartment Hotels, one of Australasia’s leading apartment hotel brands.
We welcome corporate, long-stay, group and leisure guests and pride ourselves on friendly, qualified service.
We are looking for a reliable and enthusiastic Guest Services Agent / Front Office Receptionist to join our team on a casual basis.
The Role
You will assist with all areas of Front Office, including:
Guest check-in and check-out
Phone, email and accommodation enquiries
Reservations, payments and guest accounts
Promoting accommodation and hotel services
Guest requests, feedback and complaint handling
Front Office administration
Working closely with Housekeeping and other departments
Supporting the smooth and safe operation of the hotel
About You
You will ideally have:
A genuine passion for customer service
Friendly and professional communication skills
Strong attention to detail
Valuable time management and organization
Reliability and flexibility
Confidence working independently and in a team
Positive computer and administration skills
Professional personal presentation
Previous hotel reception or reservation system experience is highly regarded, but robust customer service experience in hospitality, retail, travel or tourism will also be considered.
Availability
You must be available for a rotating roster including:
Weekdays
Weekends
Public holidays
Morning (7am-3pm) and afternoon/evening shifts (2pm-10pm)
You must have the legal right to work in Australia.
What We Offer
Friendly and supportive team
Training and development
Career growth opportunities
Quest corporate uniform
Staff, family and friends accommodation rates across Quest properties