Australian Financial Complaints Authority (AFCA) seeks a Senior Manager, Triage, Assessment & Prioritisation to establish and lead the TAP function for the current Australian Scams Ombudsman.
The role drives the operating model, standards and assurance, ensuring timely, consistent triage and ethical decision-making.
You will manage managers and experts, shape a trauma-informed customer journey, and scale operations as volumes grow, with a hybrid pattern of three days in the Melbourne office.
📌 Senior Manager, Scam Triage Melbourne (Australia)
🏢 trabajo au
📍 Australia
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