We’re partnering with a leading consultancy to bring on an experienced Salesforce Project Manager to drive a high-impact Service Cloud implementation.
This is a hands-on leadership role where you’ll sit at the centre of delivery — working across business stakeholders, BAs, and technical teams to ensure successful end-to-end execution.
The Role
You’ll take ownership of Salesforce delivery, acting as the bridge between business and technology. This role requires someone who can confidently lead from the front, manage stakeholders, and drive outcomes in a quick-paced setting.
Key Responsibilities
Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live)
Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes
Act as the primary point of contact for stakeholders, driving alignment and managing expectations
Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads
Own delivery planning including roadmap, risks, dependencies, and milestones
Provide clear,
structured updates and presentations to senior stakeholders
Ensure best practice across Salesforce delivery, governance, and release management
Drive a high-performance delivery culture focused on accountability and outcomes
Key Requirements
Proven experience as a Salesforce Delivery Lead / Project Manager
Strong hands-on experience delivering Salesforce Service Cloud implementations
Deep understanding of the Salesforce ecosystem and delivery lifecycle
Experience managing and working closely with Business Analysts
Strong business-facing PM skillset — able to translate between technical teams and stakeholders
Excellent communication and presentation skills (this is critical)
Confident managing multiple stakeholders and driving alignment
Experience working in Agile delivery environments
Nice to have
Salesforce certifications (Admin, Platform, etc.)
Scrum / Agile certifications (CSM, PSM, SAFe)
Experience in consulting or client-facing delivery environments
Why this role
Immediate start on a high-impact Salesforce program
Robust stakeholder exposure and ownership of delivery
Opportunity to lead from the front in a fast-moving environment
📌 Salesforce Pm Sydney
🏢 INGRITY
📍 Sydney
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