EGLO is a leading global manufacturer & distributor of decorative lighting & air movement products.

Our Australian-based wholesale operation in Richlands, Queensland, has a position available for an experienced, hands‑on Customer Service Manager. This is a full‑time permanent position (38 hours per week), within office hours of Monday to Friday, 8:00am - 4:00pm.

We are looking for a collaborative leader who can steer our dedicated customer support team, optimize workflows, and maintain the exceptional level of service our customers expect.

The role is responsible for:
Leading, mentoring, and managing a small but busy team of four customer service & warranty administrators
Overseeing the end‑to‑end order processing, and warranty resolution workflows, stepping in to support the team during peak times
Acting as the senior point of escalation for customer issues, warranty claims, and freight‑tracking inquiries
Collaborating closely with warehousing department around prioritisation of urgent orders, backorder runs and general day to day communications
Assisting with inventory maintenance, consignment stock, and placing stock orders
Reviewing, developing,



and implementing customer service protocols to improve data accuracy and response times
Reporting on team performance, customer feedback trends, and operational support to management

To be considered for this role you will need:
Proven experience in a Customer Service Team Leader or Manager role, ideally within a wholesale, distribution, or manufacturing environment
Robust leadership capabilities with a passion for coaching staff and maintaining a positive team culture
Excellent customer relations, communication, and high‑level conflict resolution skills
Exceptional organizational skills with a strong eye for detail and data accuracy
High proficiency in the Microsoft Office suite
Experience using Sage Evolution (or a similar ERP system) is highly desirable but not essential

We are a small team that pulls together to simply do whatever it takes to ensure customer satisfaction. In a competitive market, EGLO Australia has an exceptional reputation for customer service, and this is largely due to our can‑do attitude. For this reason, we are seeking a genuine leader who leads by example, values a strong work ethic, and thrives in a team-oriented team workplace.
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📌 Customer Service Manager Brisbane
🏢 EGLO Lighting Australia
📍 Brisbane