Our client is a growing organisation with a strong focus on providing high-quality service and support to its members.
With a collaborative and supportive culture, this is a great opportunity for someone looking to build a long-term career in a professional customer service environment.
About The Role
We are looking for a Member Services Specialist to join a busy and supportive team on a full-time permanent basis.
You will be responsible for assisting new and existing members, providing accurate information and helping customers navigate a range of enquiries and more complex situations.
Full training and ongoing coaching will be provided.
Duties
Respond to member enquiries across phone, email and other channels
Provide accurate, skilled and personalised service
Build strong relationships and hold quality conversations with members
Maintain accurate and up-to-date member records
Assist with more complex enquiries and conflict resolution
Develop a robust understanding of products, systems and processes
Identify opportunities to improve the member experience
Participate in ongoing training, coaching and team activities
Skills & Experience
Previous customer service experience
Those
Private health insurance experience highly regarded but not essential
Excellent verbal and written communication skills
Strong active listening, questioning and problem-solving skills
High level of attention to detail and understanding of privacy and confidentiality
Positive, professional and eager-to-learn attitude
Full Australian working rights
Benefits
$67,857 + super (76k Package) + 7.5% bonus
Monday to Friday, office hours
Hybrid working once fully trained
Comprehensive training and ongoing coaching
Professional development and growth opportunities opportunities
Modern Sydney CBD office with Darling Harbour views
Flexible working arrangements
Health insurance discounts
Employee Assistance Program and wellbeing initiatives
Regular team events and social activities
Culture
You will be joining a collaborative, inclusive and supportive team that genuinely values its people.
The environment is focused on learning, continuous improvement and providing members with a high-quality experience. It's a great opportunity for someone who enjoys working with people and wants to develop their skills in a professional environment.
J-18808-Ljbffr
📌 Entry Level Inbound Customer Service Sydney
🏢 Citrus Group
📍 Sydney
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