Member experience and customer service
Welcome members and visitors and provide assistance where required.
Build positive relationships with members and encourage member engagement.
Assist with membership enquiries, tours and recent member inductions.
Support member retention through excellent customer service.
Ensure members feel welcomed, supported and motivated.

Training and fitness support
Provide guidance on exercise technique and secure equipment use.
Supervise gym floor and ensure safe training practices.
Deliver group training sessions
Motivate and encourage members to achieve their fitness goals.

PM shift operations
Oversee the smooth running of afternoon and evening shifts.
Ensure gym equipment is maintained, clean and organised.
Complete opening, closing and shift handover procedures as required.
Monitor gym presentation and cleanliness throughout the shift.
Identify and report maintenance, safety or operational issues.
Ensure workplace health and safety procedures are followed.

Team leadership
Lead by example and maintain a positive team culture.




Support and communicate with other trainers and gym staff.
Assist with training and mentoring new team members.
Communicate significant shift updates to management.
Take responsibility for the overall standards of the evening shift.

Skills and qualifications
Certificate III in Fitness (minimum, where required for duties).
Certificate IV in Fitness desirable.
Current First Aid and CPR certification.
Excellent communication and interpersonal skills.
Strong customer service and leadership abilities.
Good organisational and time-management skills.
Ability to work independently and as part of a team.
Passion for health, fitness and helping people.

Key performance expectations
Excellent member satisfaction and engagement.
High standards of gym presentation and cleanliness.
Protected and efficient evening gym operations.
Positive team communication and leadership.
Robust member retention and customer service.
Consistent completion of shift responsibilities.

📌 Group Fitness Coach Nowra
🏢 The Yard Gym Nowra
📍 Nowra