Optus is seeking a Manager in Service Operations to lead Service Centre teams, drive flawless customer service, and align operations with strategy. The role focuses on improving performance, policies, and governance in a agile, enterprise IT setting.
You will mentor teams, implement ITIL practices across incident, request, problem and knowledge management, and partner with extended leadership to deliver measurable improvements while embracing diversity and adaptable work options.
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📌 Service Operations Manager Flexible, High Impact Leadership Melbourne
🏢 Optus Enterprise
📍 Melbourne
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