Service Desk Engineer - Level 1 - Exciting MSP | Microsoft Stack

One of our clients who are a rapid growing Managed Service Provider (MSP) who are continuing to grow and looking to add a current member to their Service Desk Team. Due to this, we are looking for a Service Desk Engineer with solid Level 1 Support experience to join on a full time basis.

The MSP provide a range of cloud solutions to customers such as Office365 and Microsoft Azure, through to Internet and Phone solutions.

We are seeking a Junior to Mid level 1 Service Desk Engineer, to join the team in Brosbane. The role will primarily focused on working with customers to provide first class pro-active and re-active support across their infrastructure.

Duties and essential job functions:
Provide level 1 technical assistance for our customers over the phone and email
Responding to escalations from the team when required
Fulfil Service Requests within SLAs
Participate in customer meetings over the phone or in person to provide project updates
Assist the sales team with technical pre-sales for our cloud offerings from time to time
Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure




Clearly document all activities in our case management tool
Monitoring and actioning alarms from automated management systems
Assisting with special projects as deemed by management

Desired Skills and Experience
Excellent written and verbal communication skills
Previous customer support experience in a complex environment
Excellent troubleshooting and analytical skills
Experience in a similar role with a Managed Service Provider will be highly regarded
Experience managing Microsoft Office365 and Azure
Experience with troubleshooting business internet, router and Wi-Fi issues.
Experience in configuration and administration of Windows Servers
Any Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS is well regarded
Able to work in a rapid-paced environment
Familiarity with the ITIL framework would be highly regarded
Networking skills would be highly regarded

This is a Permanent position and is based in Brisbane. This role involves 4 - 5 days a week in the office and you must be either be a Permanent Resident or Citizen to be considered.
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📌 Service Desk Engineer Level 1 Exciting Msp Microsoft Stack Brisbane
🏢 Limelight People
📍 Brisbane