Medical Receptionist / Administration Assistant – Psychology Practice

Working Tuesday, Wednesday and Thursday from 9:00am–5:00pm, you'll manage the day-to-day reception and administrative needs of the practice and support our psychologists and other practitioners.

Key responsibilities
Answering phone calls and responding to client enquiries
Managing the practice email inbox
Booking, rescheduling and confirming appointments
Taking payments, processing invoices and following up outstanding accounts
Communicating with GPs, specialists, schools and other health professionals
Processing referrals and maintaining client records
Sending letters, reports and other correspondence
Supporting clinicians with general administrative tasks
Maintaining an organised and welcoming reception and clinic setting
Assisting with Medicare, NDIS, WorkCover and other third-party administrative processes

About you
Has previous reception or administration experience
Is confident communicating with clients by phone and email
Has excellent written communication and attention to detail




Is organised and able to manage competing priorities independently
Is comfortable learning new systems and processes
Uses initiative and can problem-solve
Understands the importance of privacy, confidentiality and professional boundaries
Has a warm and calm manner, particularly when communicating with people who may be distressed or anxious
Is reliable and looking for a reliable, longer-term position
Previous experience in a psychology, allied health, medical or healthcare practice would be highly regarded

About us

Wren Psychology is a growing private psychology practice supporting children, adolescents, adults and couples. We provide psychological therapy as well as ADHD, autism, cognitive and learning assessments. We're a small practice, so this isn't a large corporate reception role. You'll get to know our clinicians and regular clients and become an key part of the day-to-day running of the practice. We value a workplace that is friendly, professional, supportive and down-to-earth.
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📌 Medical Receptionist / Administration Assistant – Psychology Practice Newcastle (Australia)
🏢 Wren Psychology
📍 Australia