Frankston GWM, LDV, RAM, Jeep and Leapmotor is a leading automotive dealership dedicated to delivering exceptional customer service and maintaining the highest standards in vehicle sales and after-sales support.
We pride ourselves on our skilled team, our commitment to customer satisfaction, and our reputation as a trusted dealership in the local community.
We foster a collaborative workplace culture where every team member plays a vital role in our success.
About the role
We are seeking an experiencedWarranty Administratorto join our team at our Seaford VIC location on afull-time basis.
This is a key position within our after-sales department, responsible for managing and administering warranty claims, ensuring compliance with manufacturer guidelines, and supporting our service team to deliver outstanding customer experiences.
The Warranty Administrator will play a crucial role in maintaining accurate records, processing claims efficiently, and liaising with our Brands to ensure all warranty matters are handled professionally and timeously.
Key responsibilities
Processing and managing warranty claims in accordance with warranty policies and procedures
Reviewing warranty documentation and claims to ensure accuracy and completeness before submission to our Manufacturers.
Liaising with warranty department regarding claim approvals, disputes and warranty coverage queries
Maintaining detailed and accurate warranty records and documentation for all vehicles and claims
Communicating with customers regarding warranty coverage, claim status and resolution
Coordinating with the service department to ensure warranty work is properly documented and coded
Investigating warranty claim issues and working to resolve discrepancies or rejections




Monitoring warranty performance metrics and reporting on trends and outcomes
Ensuring compliance with all relevant automotive industry regulations and dealership policies
Providing administrative support to the service management team as required
What we're looking for
Proven experience working as a Warranty Administrator in an automotive dealership or similar environment
Strong knowledge of automotive warranty processes, GWM/Ateco warranty systems and manufacturer claim procedures
Proficiency with warranty management software and dealership management systems (DMS)
Excellent organisational and attention to detail skills, with the ability to manage multiple claims simultaneously
Strong written and verbal communication skills with the ability to liaise effectively with customers and internal staff
Demonstrated problem-solving ability and a proactive approach to resolving warranty disputes
Ability to work independently and as part of a team in a fast-paced setting
Proficiency in Microsoft Office applications
A genuine commitment to providing excellent customer service
Knowledge of automotive terminology and vehicle systems is advantageous
What we offer
We provide ongoing professional development opportunities to enhance your skills and career progression within the automotive industry.
We are committed to maintaining a safe and inclusive workplace where all employees are treated with respect and dignity.
Our team enjoys a collaborative culture, and we encourage open communication and feedback.
We also offer flexibility where possible to support a healthy work-life balance, and we provide access to employee benefits and incentives that recognise your contribution to our success.
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