Handle enquiries from email, phone, Instagram DMs and the website, and reply fast
Manage function and private hire bookings, from first enquiry and quote through to confirmation
Build and send run sheets for events, promoters and private hires
Build and send EDMs to our mailing list: event announcements, what's on, function offers
Monitor and reply to Google reviews, and pass any complaints to management
Keep the bookings calendar accurate, with no double-ups and no surprises
Update the website: event listings, what's on, function info
Look after general admin and coordination for the marketing and events team
Liaise with promoters, clients, and the venue and bar teams so everyone knows the plan
What you'll bring
Experience in bookings, events, functions or venue admin (hospitality or nightlife is a big plus)
You're a people person: just as comfortable on the phone with a nervous client planning their 30th as with a promoter chasing a confirmation
Confident following up on quotes and turning enquiries into confirmed bookings
Clear, friendly writing.
You can answer five enquiries well in the time it takes most people to answer one
Comfort with basic website updates (WordPress, Squarespace or similar) and spreadsheets
Very good organisation and follow-through
Proud to represent one of Sydney's longest-running LGBTQIA+ venues
Nice to have
Experience with HubSpot (or similar CRM and email tools) and booking platforms like Tagvenue
Canva or basic design skills
The details
***** hours per week to start
Opportunities to pick up more hours across our sister venues as the group grows
Daytime hours only, with no nights required.
Mix of remote and in office in Darlinghurst [confirm split]
Competitive casual hourly rate + super, based on experience
Reporting to the Group Marketing & Events Manager
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