Company Description Belong in a place where you can be yourself and let your passion shine.
At Sofitel Adelaide, we believe luxury is brought to life through genuine human connection, exceptional experiences and an uncompromising commitment to excellence.
Join a hotel community where your contribution is valued, your talents are celebrated and you are empowered to make a difference.
Here, you will have the freedom to share ideas, challenge convention and master your craft, while creating personalised experiences that make every guest feel genuinely special.
Together, we celebrate the joy of hospitality, the richness of cultural connection and the pursuit of excellence, creating extraordinary experiences for our guests and meaningful opportunities for our Heartists® to grow.
Job Description You are the first voice our guests hear and a central point of connection throughout their stay.
You provide a warm and professional welcome over the phone, manage the hotel switchboard, direct calls and respond to guest enquiries and requests with care and confidence.
By listening, anticipating and taking ownership,



you connect guests with the right people and services across the hotel, helping to create an effortless experience where every guest feels recognised, genuinely cared for and supported at every touchpoint.
Qualifications What you will bring to the role: A guest-focused personality is essential Excellent verbal and written English communication skills; additional languages are advantageous Exceptional interpersonal skills, problem solving capability, organisation and attention to detail Prior experience working with Opera or another Property Management System Ability to prioritise, make sound decisions and remain composed in a complex, fast-paced operating workplace A valid South Australian Responsible Service of Alcohol certification Whilst availability to work over a 7 day roster is desirable, candidates seeking a flexible work arrangement to suit personal commitments are encouraged to apply Additional Information Thrive in our Sofitel community, with: Employee benefit card offering discounted accommodation and food

📌 Guest Service Centre Agent (Adelaide)
🏢 Accor
📍 Adelaide