At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.
We work hard and love a good challenge (or multiple).
With clients spanning across the Pacific and Asia, we're no stranger to thinking big and working with cutting-edge minds to achieve great success.
We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
At Probe, expect to think differently, challenge the norm and find your purpose.
Drive operational excellence, performance uplift, and strategic workforce planning for our largest contact centre in Joondalup.
About the Role Are you a strategic Workforce Management professional who thrives on modernising long-standing processes and elevating operational performance?
While our contact centre operations are firmly established,



we are ready to take our planning maturity to the next level.
This is not a "keep the seat warm" maintenance role, we need an energetic, resilient WFM leader who can assess our current baselines, challenge legacy ways of working, and build a modernised, proactive workforce planning discipline from the ground up.
Based in Joondalup, you will own the end-to-end WFM framework , spanning multi-skill capacity planning, advanced forecasting, and real-time execution.
Acting as a trusted commercial advisor, you will bridge the gap between data and operational reality, building confidence and performance across our teams.
What You'll Be Doing Modernise

📌 Workforce Manager (Western Australia)
🏢 The Probe Group
📍 Western Australia