Company Description Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS Job Description About you Your ability to 'surprise' our guests with your natural bright and bubbly customer service style is what sets you apart from the rest.
You are naturally a confident person who is able to approach people and initiate conversation along with a solid knowledge of the hotel its and surrounding area.
You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security.
You have an outcome driven approach to performance and results.
Strive to achieve excellence in your field.
What you will be doing?
Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
Be proactive and resourceful when attending to guest requests.
Take initiative to ensure that interactions with our customers are positive and productive.
Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
Provide guidance, support training and leadership to all employees.
Monitor training and offer guidance to employees whilst on shift.
Assist in all areas of the hotel during peak times to eliminate potential issues.
Responsibility for the health and safety of all patrons, guests and staff members.
Available to work varied shifts from early mornings to late evenings and nights, including weekends and Public Holidays.
Additional Information ABOUT NOVOTEL