About Our Client The organisation operates in the public sector in St Kilda.
Job Description Welcome library visitors and provide explicit, courteous information about available services and facilities.
Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
Assist customers to access library resources, memberships and basic service information.
Process routine customer transactions accurately and keep records up to date in line with established procedures.
Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
Refer complex enquiries to the appropriate team member to ensure customers receive the right support.
Support daily library operations, including opening, closing and preparing customer service areas.




Promote respectful use of library facilities and help create a positive experience for all visitors.
The Successful Applicant A successful 'Library Customer Support Officer' should have: Experience in Library Support Ability to communicate clearly and respectfully with a broad range of customers.
Confidence handling enquiries and providing accurate information.
Ability to follow procedures and complete routine transactions with care.
Comfort using computer systems to record customer information and access service details.
Ability to maintain organised customer areas and manage daily tasks reliably.

📌 Library Customer Support Officer (Melbourne)
🏢 Michael Page
📍 Melbourne