Home Care Assistance is seeking a motivated individual to support the delivery of high quality, client focused, home based aged care services, while promoting positive and inspirational engagement with our staff.
About the Role:
The Quality and Compliance Coordinator is responsible for coordinating and supporting the organisation's quality, governance, compliance, risk management, incident management, complaints management, and continuous improvement activities. The role plays a key operational role in maintaining regulatory compliance, supporting audit readiness, managing quality systems, coordinating complaints and incidents, preparing regulatory documentation, and assisting with responses to the Aged Care Quality and Safety Commission (ACQSC). Working closely with the Clinical, Quality and Compliance Manager, the role supports internal audits, policy and procedure development, continuous improvement initiatives, governance reporting, and organisational quality systems.
Key responsibilities
Assist in the implementation and monitoring of the organisation's Quality Management Framework
Support compliance with aged care legislation, standards, funding requirements, and organisational policies
Maintain quality registers, compliance records, audit schedules, and governance documentation
Monitor quality and compliance activities to ensure actions are completed within required timeframes




Coordinate the organisation's incident, feedback, and complaints management processes from receipt through to closure
Maintain incident, complaints, feedback, and corrective action registers
Coordinate internal audit activities across the organisation and assist with audit planning, scheduling, evidence collection, reporting, and follow-up actions
Draft, review, update, and maintain organisational policies, procedures, forms, and governance documents
Assist with the preparation of reports for governance committees, leadership, and the Board
Liaise with Care Partners, Managers, providers, and stakeholders regarding quality and compliance matters
About you
Compliance experience
Experience in aged care or community care settings
Strong organisational, tracking, and documentation skills
Ability to identify risk and elevate appropriately
Strong understanding of quality management, compliance, and clinical governance principles
Familiarity with aged care reforms and quality standards
Experience managing registers, compliance tracking, or project coordination
Robust analytical, critical thinking and problem-solving skills
Excellent attention to detail and written communication skills
Ability to communicate clearly and concisely, varying communication style depending upon the audience
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📌 Quality And Compliance Coordinator (New South Wales)
🏢 Home Care Assistance
📍 New South Wales