Roadbend Motors is seeking a Service Manager (JLR) to join their team!
This is an exciting opportunity for an experienced automotive service professional to take ownership of a busy and well-established service department, leading a skilled team while working with a trusted premium brand. The role offers genuine autonomy, variety, and the chance to shape service operations within a long-standing, family-run business that values expertise and teamwork.
About Us
Roadbend Motors is a 60-year-old family-owned company specialising in Jaguar Land Rover (JLR) servicing and repairs. With a dedicated team of around 23 experienced and knowledgeable staff, the business has built a strong reputation for quality workmanship and customer care over six decades in the automotive industry.
What you'll be doing?
Leading the service team
- Manage and supervise the service department, overseeing scheduling, training and performance management of technicians and support staff to keep the team motivated and performing at its best.
Ensuring service excellence
- Oversee all vehicle servicing, repairs and maintenance work, making sure quality standards are consistently met across every job.
Coordinating workflow
- Schedule vehicle service appointments and manage day-to-day workflow to maximise efficiency and deliver a great customer experience.
Checking quality
- Inspect completed work to verify it meets manufacturer specifications and the high standards customers expect.
Keeping accurate records
- Maintain service records,



work orders and customer documentation to keep operations running smoothly.
Communicating with customers
- Keep customers informed on service requirements, timelines and costs, building trust at every touchpoint.
Managing budgets and inventory
- Oversee service department budgets, labour costs and parts inventory to keep the department running efficiently.
Driving continuous improvement
- Identify opportunities to improve processes and implement practical solutions that enhance day-to-day operations.
Upholding safety standards
- Ensure the service department complies with health, safety and environmental regulations at all times.
Building customer loyalty
- Foster strong relationships with customers to encourage repeat business and positive reviews.
Reporting to management
- Liaise with leadership to report on service department performance and key metrics.
Who are they looking for?
Service management experience
- Proven experience in a Service Manager or similar supervisory role within the automotive trades industry is essential.
JLR expertise
- Experience working with Jaguar Land Rover vehicles is required for this role.
Technical knowledge
- Strong knowledge of vehicle servicing,



repairs and maintenance procedures.
Team leadership skills
- A demonstrated ability to manage and motivate teams effectively, bringing out the best in people.
Organisational skills
- Excellent organisational and time management skills to juggle competing priorities with ease.
Budgeting acumen
- A sound understanding of budgeting and cost control within a service department environment.
Customer service focus
- Outstanding customer service and communication skills to build lasting client relationships.
Systems proficiency
- Proficiency with service management software and general computer systems.
Safety awareness
- Knowledge of health and safety regulations relevant to automotive service departments.
Resilience under pressure
- The ability to work under pressure and manage multiple priorities calmly and effectively.
Problem-solving mindset
- A continuous improvement mindset, always looking for better ways to do things.
Driver's licence
- Holding a current Australian Driver's Licence is required for this role.
Why you should consider this opportunity?
We offer an attractive remuneration package and other benefits, such as:
Free in office parking for added convenience and savings
The chance to work with a well-respected, family-owned business with 60 years of industry heritage
Joining a close-knit, experienced team of ***** skilled professionals
Specialist exposure to the Jaguar Land Rover brand
#J-*****-Ljbffr

📌 Service Manager (Jlr) (Western Australia)
🏢 Important Company of the Sector
📍 Western Australia