Join a fast-paced Facilities team.

Are you an organised and motivated professional looking to grow your career in Facilities? We’re seeking an Facilities Management Helpdesk Cooordinator to join our Sydney-based team. This is a fantastic opportunity to gain exposure across all aspects of Facilities while supporting both our KFC & Taco Bell restaurant teams.

About the role

If you are looking to further your career, then this may be the opportunity for you! This Facilities Management Helpdesk Coordinator position is based at the Restaurant Brands Australia Restaurant Support Centre, located in Pyrmont NSW.

Key responsibilities

- Provide day-to-day Facilities Management helpdesk support to restaurant teams, Operations, contractors and internal stakeholders across Australia and Current Zealand.

- Receive and respond to maintenance enquiries via phone and email, ensuring requests are accurately logged, updated and closed out in a timely manner.

- Coordinate and follow up on outstanding maintenance work orders, contractor quotes and service requests to ensure effective resolution of issues.

- Provide first-level support to restaurant teams and escalate maintenance issues to the Facilities Management Team where required.

- Liaise with contractors and monitor service delivery, including contractor performance against agreed KPIs and service requirements.

- Assist with Building Warrant of Fitness (BWOF) management and coordinate with relevant contractors to support compliance requirements.

- Monitor daily building checks, roof leaks and significant maintenance issues, ensuring appropriate follow-up and escalation.

- Maintain accurate Facilities Management records, databases and reporting, including SAP data management and maintenance administration.

- Support Facilities expenditure administration, including invoice processing, CAPEX requests and associated reporting.





- Work collaboratively with Operations, contractors and the wider Property and Facilities Management Teams across Australia and New Zealand.

- Assist with minor Facilities and Property projects, providing administrative and coordination support as required.

- Identify and escalate maintenance, operational and health and safety risks, contributing to a safe and well-maintained restaurant environment.

About you

- Experience in an administrative, customer service, Facilities Management or property coordination role.

- Strong customer service skills, with a professional, patient and solutions-focused approach.

- Excellent organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.

- Well-developed written and verbal communication skills, with the ability to build effective relationships with restaurant teams, contractors and internal stakeholders.

- Experience using computerised maintenance management systems (CMMS), SAP or similar business systems.

- Intermediate proficiency in Microsoft Office, particularly Outlook, Excel and Word.

- Strong attention to detail and accuracy, particularly when managing maintenance requests, invoices, reporting and administrative records.

- Proven ability to work independently, demonstrate initiative and take ownership of tasks through to completion.

- Strong problem-solving skills, with the ability to adapt to changing priorities and respond effectively to operational requirements.

- A collaborative and proactive approach, with a willingness to support the wider Facilities Management and Property Teams.

- Fast and keen learner

- An Australian permanent resident or citizen

What We Offer:

- A full-time role based in our Sydney office.

- A supportive, collaborative Facilities team.

- Standard business hours with flexibility to meet operational needs.

📌 Facilities Management Helpdesk Coordinator (Pyrmont)
🏢 QSR Pty
📍 Pyrmont