Community Engagement Officer (Identified)
Townsville Aboriginal and Islander Health Service – Townsville QLD
Our Community Engagement Officer (Family Wellbeing) plays a key role in strengthening Aboriginal and Torres Strait Islander families and communities through culturally responsive education, engagement and prevention activities. This position is responsible for the development, coordination and facilitation of group programs, workshops and community activities that increase parenting knowledge, build family resilience, strengthen kinship and community connections, and improve understanding of child development and wellbeing.
Working from a strengths-based and culturally informed perspective, you will support families through early intervention and prevention initiatives, provide information, referrals and practical support, and help connect families with services that promote positive outcomes for children, young people and communities.
The primary focus of this role is to work alongside families and communities to achieve positive outcomes in the following areas
Building parents' confidence, knowledge and practical skills to support their children's growth, development and wellbeing
Delivering education and awareness activities that strengthen understanding of child development, parenting and healthy family functioning
Supporting families to build resilience, enhance protective factors and strengthen their capacity to navigate challenges
Creating opportunities for families to strengthen connections with kin, community, culture and support networks
Encouraging participation in community programs, support groups, workshops and local services
Connecting families to culturally safe supports, resources and services that meet their individual needs
Promoting positive outcomes for vulnerable children, young people and families through prevention, education and early intervention initiatives
Developing solid partnerships with families, community organisations and service providers to improve access to support and drive positive community outcomes
Key Responsibilities and Accountabilities
Develop, coordinate and facilitate parenting programs, educational workshops, support groups and community engagement activities
Deliver prevention and early intervention activities that strengthen parenting capability, family wellbeing and community connectedness
Coordinate community events, promotions,



engagement activities and feedback opportunities
Support the establishment and ongoing facilitation of Family Wellbeing Service support groups
Provide information, brief interventions, referrals and advocacy for children, young people and families
Build and maintain positive and respectful relationships with families, community members and key stakeholders
Collaborate with schools, early childhood services, health providers and community organisations to improve outcomes for families
Represent TAIHS at community events, forums and stakeholder meetings
Participate in Family Wellbeing Service team meetings and integrated service delivery activities
Collect activity data, maintain records and prepare reports as required
Promote culturally safe practice and positive engagement with Aboriginal and Torres Strait Islander families and communities
Ensure compliance with Family Wellbeing Service procedures, Human Services Quality Standards and organisational requirements
Required Qualifications and Experience
Hold a current Blue Card (Queensland Working with Children Check), Queensland C Class Driver Licence, and the ability to successfully pass a National Police Check prior to commencement
Provide evidence of relevant qualifications and professional registrations (where applicable) prior to commencement
Demonstrated ability to safely perform the physical requirements of the role
Experience working with Aboriginal and Torres Strait Islander peoples and communities, with a demonstrated commitment to cultural capability and culturally safe practice
Previous experience in a community, family support, health or human services role
Knowledge of child development, parenting frameworks, strengths-based practice and family wellbeing principles
Ability to work within a case management and family support environment
Demonstrated ability to work collaboratively within a team, recognising and valuing the skills, knowledge and contributions of others
Ability to work autonomously and demonstrate initiative,



self-motivation, effective time management and solution-focused problem solving
Competence in the use of Microsoft Office applications, databases, client management systems and other workplace technologies
Highly developed written, verbal and interpersonal communication skills, with the ability to build positive and professional relationships with clients, community members, stakeholders, Departmental representatives and colleagues
Knowledge of, or the ability to acquire knowledge of, relevant legislation including the Child Protection Act **** and Domestic and Family Violence Protection Act ****, and maintain current practice knowledge
Demonstrated ability to coordinate, develop and deliver community programs, educational workshops and group activities
Sound understanding of the historical, social, cultural and economic factors impacting Aboriginal and Torres Strait Islander peoples and communities
At TAIHS we are committed to empowering our people through meaningful careers, providing them the support and opportunity to grow, succeed and thrive.
Join us and make a real difference to the lives of individuals, families, and communities.
Benefits of being a TAIHS team member:
Weekly Pay & Access to Salary Packaging Benefits
Training & Development Opportunities - Your success is our goal!
Free Access to Employee Assistance Program - Supporting you to be your best
This position will remain open until close of business - Tuesday, 1 December ****
TAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity. The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.
TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation. We are an inclusive, equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.
#J-*****-Ljbffr

📌 Community Engagement Officer (Identified) (Townsville)
🏢 Townsville Aboriginal and Islander Health Service
📍 Townsville