Customer Service Officer – Insurance & Restoration
Braeside, VIC | Full Time
Looking for a role where no two days are the same?
Cowan Restoration Group is one of Australia's largest privately owned restoration companies, providing emergency response services to the insurance industry 24 hours a day, 7 days a week.
Due to continued growth, we are looking for a Customer Service Officer to join our team in Braeside. This is an excellent opportunity for someone with customer service, administration, insurance, call centre or claims experience who is looking to build a long-term career within a national business.
What You'll Be Doing
Managing inbound calls and claim enquiries
Coordinating restoration works with customers, insurers and internal teams
Updating claim information in company and insurer systems
Assisting customers through what can often be a stressful time
Monitoring claim progress and ensuring service standards are met
Providing administrative and invoicing support to operational teams
Participating in a shared after-hours roster
What We're Looking For
Previous customer service, administration, insurance or call centre experience
Strong communication skills, both written and verbal
Excellent organisational and time management skills
Ability to prioritise and work in a fast-paced environment
Strong attention to detail
Proficiency in Microsoft Office
Positive attitude and willingness to learn
Why Join Cowan?
Stable full-time position with immediate start available
Work for one of Australia's leading restoration companies
Supportive team workplace
Ongoing training and development
Career progression opportunities within a growing national business
Modern Braeside office location
Employee Assistance Program
Regular team events and social activities
Insurance experience is highly regarded but not essential.
Police Check and Working With Children Check required during probation.
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