A rare opportunity now exists for a Customer Service Manager to join our national customer service team here at Inghams.
Based at Inghams Primary Processing Facility at Somerville, you will be one of five Customer Service Managers across Australia. A truly integral role that is the conduit between our Customers and Operations. Your teams in Vic & Tas are established. All we need is you! A dedicated, experienced Customer Service Manager focussed on driving excellence with our customers at the forefront of every decision.
Collaboration is key, and regular national calls with your counterparts across AUS will continue to drive customer excellence and continuous improvement here at Inghams.
Enjoy a hybrid working arrangement with two days WFH. Main site office is based at Somerville VIC, with travel required to Tasmania when required.
What you'll do:
Engage, lead, motivate, and develop your team through effective people management strategies whilst driving customer excellence.
Work cross functionally with different internal stakeholders to deliver communications and outcomes
Drive daily performance of the Customer Service Team. Ensuring customer orders are actioned in a timely and accurate manner with operations.
Maintain Customer data including pricing and purchase orders.
Handle any customer escalations and feedback management
What you'll bring:
Previous management experience within a Customer Service setting is highly advantageous.
Relevant experience in food manufacturing/short shelf life products or FMCG would be advantageous
Proficiency in MS Office Suite, particularly Outlook, Excel, Word, PowerPoint, and MS Teams
Experience working in fast-paced environments
Strong communication and presentation skills with the ability to think outside the box
Excellent time management skills and the ability to meet tight deadlines
Ability to collaborate effectively with a national team
What we'll offer you:
On-the-job training and support to set you up for success
Access to Fitness Passport that gives you affordable access to gyms, pools and fitness facilities nationwide
Employee advantages including product discounts and travel discounts
Genuine opportunities to develop your career, supported by our performance and succession programs.
The health, safety, and wellbeing of our people is our highest priority
ASX-listed company with operations across Australia and New Zealand
We're looking for people who arecurious, caring, courageous and committed to join us. People who want to contribute their best work every single dayand continue delivering delicious food that's... Always Good.
Inghams values diverse experiences. If your skills align with some but not all of the listed requirements, we encourage you to still apply and explore the opportunity to join our team.
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