We are seeking a Client Services Assistant to join our team in Bowral, NSW. This is a full-time position that plays a crucial role in delivering exceptional support to our clients and internal teams. As Client Services Assistant, you will be the point of contact for many of our clients, ensuring their needs are met promptly and professionally whilst supporting the smooth operation of our office. This role is integral to maintaining the high standards of service that define our business.
What you'll be doing
Answering and directing client enquiries via telephone, email and in person in a professional and courteous manner
Managing and maintaining client records and databases, ensuring information is accurate and up to date
Scheduling appointments and meetings, coordinating diaries and sending reminders to clients and staff
Preparing documentation, reports and correspondence for clients and internal stakeholders
Liaising between clients and relevant departments to ensure requests are fulfilled efficiently
Maintaining filing systems and organising office documentation both digitally and physically
Supporting event coordination and office activities as required
Providing administrative support to senior staff members and contributing to team projects
Assisting with data entry and general clerical duties to support daily operations
What we're looking for
Proven experience in a customer service or client facing role, ideally within accounts receivable or financial services environment,



preferred but not essential
Excellent written and verbal communication skills with the ability to interact professionally with clients and colleagues at all levels
Strong organisational and time management abilities with the capacity to manage multiple tasks and priorities simultaneously
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with database management systems
Demonstrated attention to detail and accuracy in all administrative work
A friendly, proactive approach with a genuine commitment to providing excellent customer service
Reliability and discretion when handling confidential client information
Problem-solving skills and the ability to work independently as well as collaboratively within a team
High school qualification or equivalent; additional qualifications in business administration or similar fields are advantageous
Flexibility and adaptability in a fast paced environment are necessary to handle changing priorities
What we offer
We are committed to supporting the wellbeing and professional development of our team members. We offer a competitive salary package, a supportive and collaborative workplace culture, and opportunities for career progression as you develop your skills and experience. We provide ongoing training and development to help you excel in your role. Our team enjoys a pleasant working setting in Bowral.
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📌 Client Services Assistant (New South Wales)
🏢 seek.com.au
📍 New South Wales