About the role
We are seeking a full-time skilled and customer-focused Clinical Administrator to join our clinical admin team. You will play a part in providing excellent customer service and supporting the smooth running of our specialist dermatology clinics and day hospital.
What you'll be doing
Greet patients and other customers, schedule and manage patient appointments efficiently
Prompt and professional resolution of all telephone inquiries.
Monitor clinical activity, including arrivals, delays, billings, waiting room etc.
Perform admin tasks- data input, process mail, emails and faxes, scanning, filing etc.
Billings/receipting of patient accounts, advise patients of credit/ billing policies, follow up paid/unpaid claims.
Assist with the admission and discharge patients, quoting, post-op appointments, administrative support to medical consultants.
What we're looking for
Previous experience in a medical reception or clinical administration role, within medical specialist setting
Robust customer service skills and the ability to provide a positive patient experience
Excellent communication and interpersonal skills




Proficient in using medical practice software and standard office applications
Highly organised with the ability to multi-task and prioritise effectively
Friendly, professional and reliable
Experience working in dermatology or related field highly regarded
Australian work rights are required for this position
About us
We are a not-for-profit Centre of Excellence in Dermatology that delivers highly specialised clinical treatment, education, and research for skin diseases, skin cancers and melanoma.
We run 24 sub-specialty clinics, a day surgery hospital, undertake clinical trials and research, and provide world-class education to local, national and international audiences, including registrar training. Join our team and be part of an organisation that values its employees and is dedicated to making a positive difference in the lives of our patients.
Subsidised parking, close to public transport
Generous Not for Profit Salary packaging
Training and supportive team
Access to our Employee Assistance Program
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📌 Clinical Administrator (Melbourne)
🏢 Skin Health Institute
📍 Melbourne