When housing feels uncertain, clear advice and timely support can change what happens next. As a Renters Rights Service Intake & Triage Worker, you’ll help Victorian renters understand their options, access the right services and move forward with greater confidence.

Based in Warrnambool, this role provides a critical first point of support for renters experiencing housing insecurity, financial disadvantage, family violence and other complex circumstances. You’ll listen carefully, assess each person’s needs and connect them with practical information, advocacy and services suited to their situation. Working across the Victorian Renter Rights Program, you’ll contribute to a coordinated service system that helps renters resolve tenancy issues and access support before challenges escalate. Your judgement, clarity and compassion will help build people’s capability while supporting Meli’s purpose of strengthening communities.

As a Renters Rights Service Intake & Triage Worker, you will:

- Assess renters’ needs, urgency and safety risks to guide timely support.
- Empower renters with clear information about their rights, options and next steps.
- Connect people with appropriate housing, legal and community support services.
- Strengthen coordinated responses through trusted partnerships and referral networks

Position Details

- Full time, ongoing position
- 1 FTE working 76 hours per fortnight
- $105,835 p/a + Super + Salary Packaging

What We’re Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

- Qualifications and / or experience in relevant field such as Law,



Housing, Social Work, Community Services or Dispute Resolution preferable.
- Experience and knowledge of the community services sector, and in particular the needs of/ and issues affecting children and families who are at risk of experiencing homelessness and /or family violence.
- Experience and/or knowledge in preparing relevant industry documentation and client data reporting

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

- Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
- Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
- Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
- Work-Life Balance: Benefit from flexible ways of working.
- Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
- Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

How to Apply





We’re excited to hear from you! Please submit your application, including a résumé and addressing the key selection criteria in the application form. Applications close 11:59pm, Thursday 19th November 2026

For more information about the position please contact Gordan Saravanja, Team Leader Adult Tenancy on 04•• ••• 716.

Join Our Commitment

Meli is committed to providing a child-protected environment. We have zero tolerance of any abuse or harm of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of children and young people in our care. All employment with Meli is subject to reference checks, a satisfactory national (and international where relevant) police check, VIT Check (where applicable) and a current Working with Children Check prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview. If you require adjustments to the recruitment process, please email us at ••••@meli.org.au to discuss how we can best support you.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.

📌 Renters Rights Service Intake and Triage (Warrnambool)
🏢 Meli
📍 Warrnambool