Join our team as a confident and highly engaged professional committed to continuous learning and skill development. This is an excellent opportunity for a warm, detail-driven individual who is prepared to be challenged by change and thrives on adapting to an evolving, fast-paced environment.

About us

Join Locatrix, a purpose-driven tech company revolutionising indoor mapping and emergency preparedness. Our award-winning platform empowers first responders and facility/asset managers with life-saving spatial data. With over 1.4 billion square feet mapped and 465,000+ users, we're scaling rapidly across Australia and beyond.

As part of a rapidly-growing team based in Mount Gravatt, you'll be the first point of contact for our customers and a key support to our Customer Success and Account Executive team. If you're passionate about meaningful impact, cutting-edge technology, and working in a collaborative environment - Locatrix is where your skills can truly make a difference.

What You'll Do (Roles & Responsibilities)

- Be the primary point of contact for customer and partner support enquiries via phone, and our email ticketing platform.

- Resolve enquiries using our product knowledge base, escalating technical or complex issues to the right team.

- Prepare and issue accurate, timely quotes, tracking their progress and following up with customers.

- Respond to smaller sales and service enquiries, passing larger opportunities to our Account Executives.

- Flag upsell and cross-sell opportunities and help coordinate onboarding of new customers.

- Maintain accurate customer, ticket and quote records in HubSpot CRM and assist with reporting.

- Suggest improvements to our support, quoting and administration processes.

What We're Looking For

- A warm, patient communicator who builds rapport easily,



listens well and genuinely enjoys helping people, paired with a meticulous eye for detail and pride in getting things right the first time.

- Strong administrative and organisational skills.

- Experience in customer service, with exposure to quoting or sales administration highly regarded.

- High attention to detail and data accuracy, with a methodical approach to following processes.

- Experience with a CRM (HubSpot preferred) and ticketing systems.

- A team player with a proactive, solution-focused mindset and a commitment to Locatrix values.

Essential Criteria

- Strong proficiency in Microsoft Office Suite (including Word, Excel, and PowerPoint) and data entry systems.

- Exceptional written and verbal communication skills.

- A commitment to learning current software platforms, processes and administrative governance.

- Prior administration and customer support experience (preferably 1–3 years).

- Australian work rights are required for this position.

- Reliable personal transportation (valid Driver's Licence and own vehicle required).

Our Values

- Openness with respect - Speaking and Listening / Everyone Matters

- Deliver exceptional value - Serve with Purpose / Understand What Customers Value

- Act with integrity - Transparent Communication / Accountability

- Value your team - Sharing Knowledge / Positive Team Dynamics / Recognition

- Continually improve - Learning and Development / Adaptability / ESG Responsibility

- Less fear, more heart - Empathy / Responsibility / Supportive Environment

How to Apply

Please submit your resume with a brief one-page cover letter on how your professional experiences align with the key role responsibilities and our company values.

Don't just join a team; join a future. Apply through SEEK now and become a vital contributor in an environment defined by value and high potential.

📌 Customer Support Officer (Upper Mount Gravatt)
🏢 Locatrix
📍 Upper Mount Gravatt