Change Lead - Medical Rostering System

Classification: ASO8

Pay Rate: $85.00 - $92.00 per hour

Reports to: Senior Project Manager, Medical Rostering System

Role Overview

The Change Lead - Medical Rostering System spearheads the end-to-end organisational change management (OCM) workstream for rolling out an enterprise Software-as-a-Service (SaaS) medical rostering platform. The role guides impacted clinicians, roster managers, workforce administrators, and payroll personnel from varied local legacy arrangements into a standardised, statewide solution. Key accountability spans across solution design, configuration, testing, pilots, phased rollout waves, go-live, hypercare, and final transition to business-as-usual (BAU).

Key Responsibilities

1. Change Strategy & Leadership

- Lead the organisational change management program across all stages of project delivery (design, build, testing, pilot, statewide rollout, go-live, hypercare, and BAU handover).

- Formulate and execute the integrated change management roadmap, priorities, deliverables, and controls aligned with overarching project governance and delivery milestones.

- Provide expert, authoritative advice to Project Directors, Steering Committees, and executive leaders on change risks, stakeholder readiness, adoption rates, and mitigation plans.

2. Change Impact, Readiness & Adoption

- Conduct and progressively refine detailed change impact assessments evaluating processes, tools, systems, roles, responsibilities, and cultural/behavioural shifts.

- Define explicit, actionable descriptions of future-state changes for Medical Officers, clinical leads, roster administrators, and payroll staff.

- Develop and run business readiness criteria across people, process, system,



and data dimensions ahead of each pilot and rollout gate.

- Track adoption and reinforcement metrics (system usage, self-service adoption, electronic timesheet completion, support queries) to spot legacy workarounds or resistance early.

3. Stakeholder Engagement & Communications

- Own and maintain the Stakeholder Analysis and Engagement Plan across all delivery phases.

- Craft tailored audience segmentation, core messaging, communication materials (executive briefings, packs, FAQs, presentations), and feedback loops.

- Lead high-level stakeholder engagement with executive sponsors, senior medical leaders, and external employee associations (e.g., SASMOA).

- Collaborate closely with central Media & Communications teams to guarantee consistent, approved, and clear public/internal messaging.

4. Change Networks, Training & Capability Building

- Establish and coordinate an active network of local change champions across regional and metropolitan sites to advocate for the system, handle escalations, and reinforce adoption.

- Deliver coaching and change advisory support to local managers and project leads.

- Partner with the Training Lead and implementation vendor to align role-based training curriculums, scheduling, and materials with change impacts and readiness insights.

- Guide knowledge transfer and capability building to ensure sustainable ownership by permanent BAU support structures post-project closure.

5.



Rollout, Go-Live & Transition

- Lead change readiness for pilot sites and multi-wave rollouts, including cutover comms, local transition activities, and on-the-ground support.

- Coordinate hypercare communication protocols, rapid feedback mechanisms, and timely distribution of issue fixes and operational workarounds.

- Capture lessons learned from each implementation phase to continually refine subsequent rollout waves.

Essential Experience & Qualifications

- Change Leadership: Proven senior-level track record leading enterprise change workstreams for large-scale ICT, digital, or workforce transformations in complex, multi-site settings.

- Methodology & Frameworks: Deep knowledge and hands-on application of contemporary change principles (e.g., Prosci, Change Management Institute frameworks).

- Stakeholder Influence: Demonstrated ability to influence and consult effectively with clinical/medical professionals, senior executives, operational leaders, and union representatives without direct line authority.

- Qualifications (Desirable): Tertiary degree in Change Management, Business, Human Resources, Organisational Psychology, or Health Administration, paired with change accreditation (Prosci or CMI).

- Compliance Checks: Satisfactory Nationally Coordinated Criminal History Check (NCCHC) / National Police Check, Working with Children Check (WWCC) where required, and applicable immunisation clearance.

How to Apply

Interested candidates should submit an updated CV

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Organisational Change Manager (Adelaide)
🏢 Randstad Professionals
📍 Adelaide