About the role
The Procurement and Partnership Coordinator is responsible for managing relationships, contracts, and service delivery outcomes with external providers engaged to support clients receiving Support at Home services. The role ensures third-party services are delivered safely, efficiently, compliantly, and in accordance with client care plans, funding requirements, and organisational standards. The position acts as the primary liaison between the organisation, clients, care teams, and external service providers to ensure seamless service coordination, quality outcomes, and value for money. A key component of the role is negotiating service rates and agreements to achieve commercially beneficial outcomes while maintaining high standards of care.
Key responsibilities
Establish and maintain skilled and productive relationships with approved external service providers
Source, assess, and onboard suitable third-party providers to meet client service requirements
Develop and maintain a preferred provider network that delivers high-quality services at competitive rates
Monitor provider performance against agreed service levels, quality standards, and contractual obligations
Conduct regular reviews of provider compliance, insurance, qualifications, and accreditation requirements
Negotiate service rates, terms,



and pricing arrangements with providers to secure cost-effective outcomes while maintaining quality service delivery
Coordinate referrals and service bookings with third-party providers
Ensure services are delivered within agreed timeframes and according to client care plans
Monitor expenditure against budgets, funding allocations, and approved service agreements
Maintain accurate records within client management and provider management systems
About you
Essential
Certificate IV, Diploma, or higher qualification in Business, Procurement, Supply Chain Management, Community Services, Aged Care, Health Administration, or a related discipline
Demonstrated experience in supplier, contract, vendor, service coordination, procurement, or stakeholder management roles
Experience working within aged care, community care, health services, disability services, or a similarly regulated environment
Experience negotiating service agreements, rates, and commercial contracts
Demonstrated financial acumen, including budget monitoring, invoice review, and cost analysis
Desirable
Experience working within the Support at Home Program, Home Care Packages, or aged care sector reforms
Qualification in Procurement, Contract Management, Project Management, or Business Administration
Knowledge of the Aged Care Quality Standards and aged care funding requirements
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📌 Procurement & Partnership Coordinator (Caloundra)
🏢 Home Care Assistance
📍 Caloundra