The RoleWe are looking for solution focused, versatile, creative,
policy driven individual to join the claims team.
Our values underpin the high
paced and KPI driven yet rewarding work.Experience in Employment Services is an essential.
Hybrid/flexible
working options available for the right candidates.
You may be required to work outside the normal 8.30am to 5pm
at times dependant on business requirements.Duties•
Process outcome claims in a timely manner for
all our contracts.
•
Meet quality standards for claims processing.
•
Coach, advise and mentor staff in relation to
claims processing.
•
Analyse data and results to optimise
performance.
•
Assist with preparation of reports.
•
Interpret and apply processes, policies, and
guidelines.
•
Collaborate with staff to find a solution
focused approach to achieve claims.To be competent in this position you will have.
•
The ability to interpret and apply processes,
policies and guidelines effectively•
Capability to review documentary evidence in
line with relevant processes and guidelines,•
Ability to coach and advise others on claims
matters,•
High level data entry skills and attention to
detail,•
Great interpersonal skills that allow you to
engage and build relationships with all staff across the organisation,•
An ability to manage your time effectively to
ensure strict time frames are met.
•
Experience processing claims in the Employment
Services Industry, Inclusive Employment Australia or Workforce Australia
contract would be highly regarded.
•
Confident in using MS Excel to intermediate
levelBenefitsAt Sureway, we believe in offering more than just a job.
We




provide growth, support, and rewards that help you thrive both
professionally and personally.We
pay above award rates – because your time and talent are worth more.Performance
bonus scheme based on meeting benchmarksBirthday
leave – celebrate your special day with a paid day off every year.Additional
leave – enjoy an extra week off each year after 3 years of service.Ongoing
learning and development – access programs & study assistance to
grow your skills and career.Recognition
that means something – be celebrated through monthly awards and our
annual team awards program.Organisation DetailsSureway Employment and Training lead the industry in
Workforce Australia Employment Services and services to those with Disability.
We also extend to the delivery of training and health supports.
Sureway deliver
innovative programs to job seekers, employers and learners across NSW, VIC,
ACT, QLD, WA and SA.
Our growing suite of services assists people to achieve
their goals and aspirations in life.This position requires the successful applicant to undertake
a National Police Check and relevant state-based screens.
Applicants also must
have the right to work in Australia and hold a valid driver's licence with
reliable transport.Please submit a cover letter addressing the competencies
outlined above and current resume.
as soon as possible.
Applications are
being considered as they are submitted.We celebrate diversity and welcome applications from
people of all backgrounds, including Aboriginal & Torres Strait Islander
peoples, individuals with disabilities, LGBTIQA+ communities, and those from
culturally and linguistically diverse backgrounds

📌 Claims Officer (Melbourne)
🏢 sureway
📍 Melbourne