FOREVER USThis year, we celebrate 20 years of Forever New.FOREVER USThis year, we celebrate 20 years of Forever New.Our story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe.
Twenty years later, we've built a global Australian fashion brand loved across more than 25 countries.THE PERKS WE OFFER YOUBenefitsAs a valued member of the Forever Recent family, you'll enjoy a range of benefits designed to support your success and wellbeing:Enjoy a generous 40% employee discount, including periodic family & friends offersCoffee lover?
Indulge in daily subsidised coffee and lunch at the café downstairsCelebrate loyalty and life moments with birthday and loyalty leaveAccess to ongoing learning and development through LinkedIn Learning coursesBenefit from paid parental leave, helping you balance family and careerGain recruitment referral incentives for bringing exceptional talent into the teamTake part in wellbeing and sustainability initiatives, supporting both you and the planetGrow with continuous learning and development programsBe recognised for your contributions through awards and recognition programsEnjoy subsidised car parking and a vibrant Richmond head office locationGain exposure to a global business operating across 5 continentsYOUR DREAM OPPORTUNITYThe Senior AI Engineer (Agents & Automation) designs, builds, evaluates and operates the AI agents, tools and pipelines that put AI to work across Forever New with e-commerce and digital as the primary focus, and the whole business as the canvas.This is a hands-on engineering role at the heart of our AI Centre of Excellence.
You will ship production-grade AI agents and, just as importantly, build the enterprise-grade rollout machinery around them: a scalable, evaluated, versioned and governed way of releasing agents, prompts, tools, MCP connectors, RAG and data pipelines.
You care as much about how reliably and repeatably we ship and operate AI as about the agents themselves.You will operate in an agent-led delivery model where AI agents are trusted to do meaningful work under human supervision with the emphasis on outcomes, quality controls and repeatability rather than approving every step.
You'll reengineer the process before you automate it, document what you build,



and feed reusable patterns and guardrails back into Forever New's enterprise AI standards.In this newly created role you will help move Forever New from promising pilots to a governed, compounding portfolio of agents that genuinely add value no fluff, no hype, no rework.GET EXCITED TOBuild agents that matterDesign and ship production AI agents across the taxonomy conversational/customer-facing, knowledge & Q&A;, workflow/process automation, decision-support and monitoringReengineer and optimise the underlying business process first (mapping it in BPMN), then automate it because automating a broken process just makes waste faster.Integrate tools and MCP connectors with least-privilege, allow-listed access and clean separation between agents that read and agents that act.Build retrieval-augmented generation (RAG), vector and data pipelines grounded in governed data, so agents answer from a single source of truth.Contribute to creating agents that generate dashboards, answer business questions and release insights from enterprise data and the governed semantic layer on Databricks, with evaluation, cost monitoring and release controls built into the delivery process.Data science and machine learning experience is a strong plus, particularly where it supports forecasting, segmentation, recommendation, decision-support or customer/retail intelligence use cases.Make the rollout enterprise-gradeBuild the evaluation harness: quality, groundedness, safety, bias and prompt-injection testing, combining LLM-as-judge with human review, so agents earn their release.Establish versioning and CI/CD for everything agents, prompts, tools, MCPs and pipelines with environments, release gates, rollback and kill-switches.Stand up observability and AgentOps: telemetry, monitoring, cost tracking, drift detection and continuous improvement loops in production.Define repeatable, supervised delivery patterns and progressively embed them into day-to-day engineering and operational practice.Engineer for trust, cost and scaleBuild with security,



privacy and governance by design human-in-the-loop by default for anything touching customers, money or systems of record; full logging and traceability.Manage performance, reliability and cost in production; reduce recurring issues through standard patterns.Document thoroughly runbooks, agent cards, decision records so what you build is supportable and reusable.Raise The Whole Organisation's GamePartner with and coach business AI champions; where a high-value area is stuck, embed temporarily to deliver the first agent and hand it back.Contribute SME insight, reusable patterns and delivery learnings into Forever New's enterprise AI standards and guardrails through established architecture and governance forums.The Skills & Experience You Offer Us3+ years' experience in the retail or related industryProven experience designing, building and shipping LLM/agent applications to production (not just prototypes)Strong software engineering fundamentals in Python and/or TypeScript (or similar), with solid API and version-control practiceHands-on with agent frameworks and orchestration, tool/function calling, and the Model Context Protocol (MCP)RAG, embeddings and vector databases, plus strong SQL and data pipeline skills; comfortable working with structured and unstructured data.Evaluation and LLMOps / AgentOps: building eval harnesses, versioning prompts and agents, CI/CD, observability and guardrails for AI systems at scale.Prompt and context engineering, with an eval-driven, iterative approachStrong analytical and problem-solving skillsResults-driven with excellent organisation and prioritisation abilitiesCalm, adaptable, and effective in fast-paced environmentsProactive mindset with strong initiative and accountabilityCommercially astute with sound business judgementCollaborative communicator, able to engage technical and non-technical stakeholdersOUR VALUESWhether We're Innovating Behind The Scenes, Collaborating Across Global Teams, Or Styling Our Customers In Store, These Values Guide Everything We DoThink CustomerRespect for AllKeep it SimpleTake ResponsibilityAct with PaceJoin Forever New and play a key role in shaping a modern, data-driven retail business.Be part of a brand where fashion meets innovation and help us make it her moment.
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📌 Senior Ai Automation Engineer – Digital & Ecommerce (Melbourne)
🏢 Forever New Clothing
📍 Melbourne