Multiple Locations - QLD, ACT, NSW, SAThe RoleYou'll be part of a multi-disciplinary support team and will:Provide production support for integration platforms and servicesLiaise with internal and external stakeholders to support registration and onboarding of digital partnersMaintain and configure APIs and applications in MuleSoft and IBM API ConnectPerform API/workplace testing as requiredMonitor and report on end-to-end API health, performance and statisticsTroubleshoot complex incidents and work closely with level three technical/development teamsParticipate in an on-call support roster to ensure service availability and reliabilityDevelop and maintain support documentation (processes, policies,



configuration)What you'll need (Must-have)2-3 years' experience working with APIs and/or integration in high-pressure environmentsStrong understanding of API/integration technologies and ability to learn new products quicklyA quality-focused approach to improving and streamlining processesStrong communication skills, including explaining technical concepts to non-technical stakeholdersAustralian citizenship and ability to obtain Baseline security clearanceDesirableAdmin/config experience with MuleSoft or IBM API ConnectExposure to CRM systemsInterest in accessibility and accessible design/developmentPlease reach out for more information to .
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📌 Integration Support Specialist (Brisbane)
🏢 Leaders
📍 Brisbane