Exciting prospect to work with a Federal Client Flexibility of working in Hybrid role Long Term Role: Salesforce Application Support Hybrid Opportunity 12 Months Long ContractLocation: Melbourne, VIC / Geelong, VIC / Canberra, ACT / Surry Hills ,NSW (3 Days/Week In Office)Key ResponsibilitiesProvide Level 2 application support and resolve complex Salesforce incidents.Mentor junior team members and manage critical incidents.Apply ITIL practices for incident, request, and service management.Coordinate releases, UAT/BVT, change management, and CAB activities.Analyse data and identify trends/root causes using Excel.Manage internal and external stakeholders and communicate technical issues effectively.Essential SkillsSalesforce Admin certification: ADM211 or minimum ADM*****+ years' experience within the Salesforce ecosystem.Hands-on team management experience in an enterprise Salesforce environment.Strong service delivery and stakeholder management experience.Experience with Salesforce Vlocity, Service Cloud,
Einstein Analytics and/or Health Cloud.Experience using GitLab for Salesforce deployments.Strong troubleshooting, ITIL, and Excel reporting skills.DesirableITIL Foundation certification.Jira and Confluence experience.Good understanding of Agile/Scrum methodologies.What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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