Learn Salesforce on real client platforms, with a team that already knows them and will show you how they fit together.Our support practice isn't a ticket queue with a service level agreement stapled to it.
The same small team looks after the same clients, which means you get to know their platform, their people and their quirks properly.This is where you learn the work.
You'll pick up requests from day one, with someone senior beside you who already knows how each client's org is built.
As you find your feet, you take on more of the fixing, then the finding: spotting the recurring problem and fixing the cause.What you would be doingPick up and resolve support requests, with a senior consultant to check in withMake configuration changes in Salesforce: users, fields, page layouts, reports and simple flowsWrite the answer down, so the next person to ask gets it fasterHelp with release readiness checks ahead of each Salesforce releaseKeep clients updated while their request is still openFlag the requests that keep coming back, so the team can fix the causeWhat we are afterSome hands-on time with Salesforce, as an admin, a power user, through Trailhead or a courseClear writing,



especially when you're explaining something to someone who's stuckCuriosity about why something broke, not just how to make it go awayComfort asking a question when you don't know the answerPatience with people having a bad morningNice, not necessarySalesforce Administrator certification, or working towards itExperience in any customer-facing roleAn interest in how businesses run their sales, service or operationsThe part people find hardestInterruption.
Support is reactive by design, and a positive plan for the day survives until about 9.40am.
You won't be on your own with it: there's always someone senior to ask.
But if constant context switching drains you, be honest with yourself here.A conversation, not a screenA phone or video call with our HR team.
We'll talk through the role, the client mix and the parts of the job people find hardest.Meet the teamA couple of people you would work alongside.
It's your chance to see if it feels right, and ask the questions you didn't ask on the first call.Offer, and referencesWe move within a week of the last conversation.
References at the end, only with your say-so, and never to your current employer without asking.
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📌 Junior Support Consultant Learn Salesforce On Real Client Platforms, With Peoplewho Know Them. Brisbane Full Time, Part Time Considered
🏢 Fluent Group
📍 Brisbane