We're looking for a friendly, organised and proactive person to join our growing digital marketing agency in a hybrid customer experience and marketing support role.This is a outstanding opportunity for someone with strong communication skills who enjoys helping customers and has an interest in digital marketing, ecommerce and technology.What you'll be doingAnswering inbound customer service calls for ecommerce brandsHelping customers with orders, deliveries, returns and product enquiriesManaging customer support tickets and following up on outstanding issuesAssisting with Shopify website and product updatesScheduling social media content and preparing simple Canva designsSupporting email marketing campaigns and other digital marketing activitiesHelping our team with general marketing administrationWhat we're looking forExcellent spoken and written EnglishA friendly,
confident and professional phone mannerStrong organisation and attention to detailComfortable learning new software and systemsAn interest in digital marketing and ecommerceAbility to work independently from homePrevious customer service experience preferredExperience with Shopify, Canva, Gorgias or email marketing platforms would be an advantage, but isn't essential.The opportunityPart-time remote contract roleApproximately ***** hours per week initiallyAustralian business-hours availability for agreed customer support coverageFlexible marketing tasks around customer service commitmentsOpportunity to learn and grow within a digital marketing and technology agencyWe're more interested in finding someone with the right attitude, communication skills and willingness to learn than someone with years of marketing experience.
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