Outbound Call Centre - Confirmations Team Member (Casual)Customer Experience – Confirmations Team Member (Casual)Newstead, Brisbane | Casual Position | $***** per hourWork Australia's Most Awarded and highest rated Solar CompaniesSince ****, RESINC Solar has built a reputation as one of Australia's highest-rated solar companies, delivering exceptional customer experience from first contact through to post-install support.We're looking for a confident, people-focused Confirmations Team Member to join our growing Customer Experience team on a casual basis.If you're outstanding on the phone, enjoy connecting with people and thrive in a fast-paced environment, we'd love to hear from you!
What's in It for YouCasual employment with flexible shift opportunitiesCompetitive hourly ratePerformance-based bonus opportunitiesOngoing coaching, training and developmentOpportunity to grow within a rapidly expanding businessSupportive, energetic and high-performing team environmentThe RoleThis role is all about being the friendly, confident voice customers hear before their solar assessment.You'll be responsible for confirming appointments, building value in the consultation, and ensuring our Solar Specialists' schedules run efficiently — reducing no-shows and maximising the customer experience.What You'll Be DoingContact customers 24+ hours prior to confirm appointmentsBuild value in the solar assessment to reduce cancellationsDeliver confirmation calls with strong tone, confidence & structureHandle objections and questions professionallyRebook or resequence appointments to optimise calendarsManage inbound SMS,



email enquiries & shared inboxEnsure all required documents are received prior to appointmentsMaintain accurate CRM notes and follow internal processesSupport Solar Specialists' schedules and travel efficiencyTake inbound enquiries from new customersWhat Success Looks LikeAchieving 50%+ confirmation rate of daily appointmentsStrong rebooking rates on first contactHigh-quality, consistent customer interactionsAccurate CRM updates and adherence to internal processesAbout YouConfident communicator with a professional phone mannerStrong attention to detail and organisationAble to work in a structured, process-driven environmentResilient and confident handling objectionsReliable, accountable, and self-motivatedExperience in customer service, call centre, or admin roles (essential)CRM experience (desirable but not essential)Why RESINC SolarAt RESINC Solar, we believe in providing our people with the systems, structure and support they need to succeed.You'll benefit from:Clear systems, structure, and support to help you succeedWeekly coaching, performance tracking & developmentA team culture built on accountability, collaboration and growthOpportunities to develop your skills and progress your career within a rapidly expanding businessUnlock job insightsHirer responsiveness Salary match Number of applicantsWhich of the following statements best describes your right to work in Australia?
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📌 Outbound Call Centre - Confirmations Team Member (Casual) (Brisbane)
🏢 Resinc Solar
📍 Brisbane