Location – WaterlooPermanent Full Time role – (part time 4 days may be considered)Pay rate –$39 per hour + superannuation7 additional leave days per yearUp to $18,550 tax free with not for profit salary packagingWhat will your role look like?
Our Customer Service Officer will provide strong and efficient administration support and customer service to our ACAS clients, particularly those who identify as Aboriginal or Torres Strait Islander.Day to day this includes:Deliver exceptional customer service over the phone to clients and representativesConduct all client interactions in a professional, knowledgeable, and supportive mannerRespond promptly to emails from all stakeholdersProvide strong administrative support to ACAS staff to ensure operational effectivenessAssist clients with inquiries related to My Aged Care and assessment outcomesMail My Aged Care support plans and Delegate decision outcome notices to clientsConduct monthly client surveys to gather feedback and improve servicesMaintaining currency of knowledge relating to aged care services both funded and non-fundedAssisting with continuous improvement frameworks to regularly evaluative administrative processesTo be successful in this role you'll need:A genuine passion for providing high quality care to Older AustraliansCommitment to excellence in customer service,



both to internal and external stakeholdersExperience with My Aged Care portal and the aged care and/or community service sector(or transferable skills)Excellent communication skills, written, verbal and listeningExcellent planning, organising and problem-solvingskillsWillingness to apply for a Police CheckWhat we can offer you:A culturally safe organisation with a Reconciliation Action Plan who is genuinely committed to reconciliationJoin a highly engaged dynamic team where you'llbe supported to grow and take on current challengesMake a real difference in the lives of Older Australians – play a critical role in assessing their needs and ensuring they get the right careBuild valuable skills and sharpen your expertiseto help you grow a career in aged care servicesFlexibility and fulfillment where you can prioritise work/life balance, build strong relationships with your colleagues and make an impact on clients and their familiesAged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and play a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need.If you're passionate about making a difference and have the experience or skills for this role, we want to hear from you!
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📌 Aboriginal Or Torres Strait Islander Identified Customer Service Officer (Sydney)
🏢 Catholic Healthcare
📍 Sydney