Call Centre Operator (x7)
Location: Newcastle CBD, NSW (Fully on-site / no WFH)Contract Duration: 6 months (27/11/2026 - 26/05/2027)Hours: 7x hours per day / 35x hours per week, Monday to FridayPay Rate: $***** per hour + Superannuation
My client, a major NSW Government organisation requires Call Centre Operators (x7) to act as the first point-of-contact handling in-bound customer queries.
The role will involve:
Handling customer enquiries via telephone
Providing accurate and professional information and assistance
Using multiple computer systems and applications
Recording and updating customer information accurately
Training & Development - Successful candidates will complete a comprehensive 12-week on-site training and settling-in program.
Approximately two weeks of classroom-based training
A supervised nesting period working closely with experienced team members
Further assessment before progressing to independent work
Following training and nesting, you will work independently with ongoing support from your Team Leader and subject matter experts.




Working Hours The contact centre operates between 7:00 am and 7:00 pm, Monday to Friday.
You will work a two-week rotating roster, with your shift changing after each two-week roster period.
Shifts may include:
Early starts, such as 7:00 am
Mid shifts, such as 9:*****:00 am starts
Later shifts, such as 11:00 am starts
Location & Work Arrangements This position is based in Newcastle, NSW.
Essential Requirements
Excellent verbal and written communication skills
Strong customer service skills and a professional manner
Previous experience working in an office or professional setting
Intermediate computer skills
Confident typing and general computer navigation skills
Strong email etiquette
Proficient experience using Microsoft Office, particularly Outlook and Teams
Previous government experience is desirable but not essential.
Based in NSW
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📌 Call Centre Operator (Newcastle)
🏢 Total Resource Solutions
📍 Newcastle