Customer Contact OfficerSunshine Coast Public Sector PeoplePosted todayJob DescriptionPublic Sector People is recruiting for multiple Customer Contact Officers on behalf of a Local Government organisation.
These casual opportunities commence in November ****, offering the chance to work within a busy, community-focused customer service environment.This is an excellent opportunity for experienced customer service professionals who enjoy helping people, resolving enquiries and delivering positive customer experiences.
You'll be the first point of contact for residents, businesses and visitors, assisting with a broad range of Council services.Benefits of the Role$***** per hour + SuperCasual opportunities with ongoing work availableSunshine Coast locations, including Nambour, Maroochydore and CaloundraCommencement date of 17 November ****Shifts generally between 4 and 8 hours, Monday to FridayOpportunity to work up to 38 hours per week during peak periodsAbout the RoleAs a Customer Contact Officer you'll provide accurate, timely and professional customer service across multiple channels.
Working within a collaborative team, you'll assist customers with enquiries, applications, service requests and transactions while ensuring a high standard of service delivery.Key ResponsibilitiesProvide customer service via phone, email, and face-to‐face enquiriesManage service requests, complaints, and general enquiriesProcess applications, payments, and administrative transactionsMaintain accurate records and customer informationProvide administrative support to the wider team as requiredWork collaboratively to meet service delivery targetsAbout YouWe're seeking customer service professionals who are confident communicating with a diverse range of customers, comfortable working in a rapid‐paced environment and capable of managing competing priorities.




Successful applicants must be available to commence on 17 November **** and attend the full three‐week training program.Skills & ExperiencePrevious experience in customer service, contact centres or high‐volume customer‐facing environmentsStrong verbal and written communication skills, with the ability to manage challenging conversations professionallyExcellent computer literacy and the ability to learn new systems quicklyStrong attention to detail, time management and problem‐solving skillsConfidence handling customer enquiries independently while following established policies and proceduresA positive, team‐focused attitude and commitment to delivering quality customer serviceCurrent C Class driver's licence and flexibility to work across multiple Sunshine Coast locationsCompletion of Year 12 or equivalentPrevious Local Government or contact centre experience will be highly regarded.Working Hours & AvailabilityThese are casual positions offering regular rostered shifts with hours varying according to operational requirements.
Applicants must be comfortable with variable working hours, available during school holiday periods and flexible to work across different customer contact locations.Company Culture & DiversityWe celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
We welcome applications from all backgrounds.Compensation & BenefitsSalary + Super as listed.
Casual role with potential to progress to permanency.
In addition, we provide employee assistance and various support programmes.Qualifications & EligibilityCompletion of Year 12 or equivalent.
Current C Class driver's licence.
Ability to work in variable shifts.
Support for full Australian work rights and compliance with security checks as required.
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📌 Customer Contact Officer (Queensland)
🏢 Public Sector People
📍 Queensland